Terms & Conditions

1. General Terms & Conditions - Overview

This website is operated by Abywell Ltd.
Throughout the site, the terms “we”, “us” and “our” refer to Abywell Ltd.

Abywell Ltd offers this website, including all information, tools and services available from this site to you, the user, conditioned upon your acceptance of all terms, conditions, policies and notices stated here. We reserve the right to refuse service to anyone for any reason at any time. We reserve the right to refuse any order you place with us.

By using this website, you agree to adhere to and be bound by these Terms & Conditions.

You can review the most current version of the Terms & Conditions at any time on this page. We reserve the right to update, change or replace any part of these Terms & Conditions by posting updates and/or changes to our website. It is your responsibility to check this page periodically for changes. Your continued use of or access to the website following the posting of any changes constitutes acceptance of those changes. If you do not wish to be bound by these terms and condition, please do not use the Abywell website.

Legal Compliance
In using the Abywell website and all purchases there from, you agree to comply with all applicable laws and regulations.

2. Termination

These Terms & Conditions remain effective until terminated by Abywell. Such Terms & Conditions may be terminated at the discretion of Abywell and without prior notice. Abywell reserves the right to refuse access to its website by any person or persons deemed to be unauthorised by Abywell or official Government authority.

3. Changes in Terms & Condition

Abywell reserves the right to update, change or replace any part of these Terms & Conditions of this site at any time, but we have no obligation to update any information on our site.

You agree that it is your responsibility to check our website periodically for changes. You are responsible for understanding these Terms & Conditions at any time and agree to be bound by any modifications. Your access to this website after any alterations or modifications implies full acceptance to be bound by such alterations or modifications. We reserve the right, at our sole discretion, to update, change or replace any part of these Terms & Conditions by posting updates and changes to our website.  Occasionally there may be information on our site or in the Terms & Conditions that contains typographical errors, inaccuracies or omissions that may relate to product descriptions, pricing, promotions, offers, product shipping charges, transit times and availability. We reserve the right to correct any errors, inaccuracies or omissions, and to change or update information or cancel orders if any information in the site or on any related website is inaccurate at any time without prior notice (including after you have submitted your order).

4. Website Content

We have made every effort to display as accurately as possible the colours and images of our products that appear at the store.

We cannot guarantee that your computer monitor’s display of any colour will be accurate.

All descriptions of products or product pricing are subject to change at any time without notice.

We reserve the right to discontinue any product at any time.

Prices, Orders, Deliveries

All prices quoted on Abywell website are in GBP £’s pounds sterling. All prices are inclusive of any applicable UK taxes.  All products displayed on the site are subject to availability of stocks. Abywell reserves the right to refuse supplies to certain countries. 

Every effort is made to dispatch goods as quickly as possible.
However, due to the very high and time-consuming attention to detail in our handmade manufacturing process, and especially in times of high demand, please allow for online out of stock orders up to 28 calendar days for delivery.

5. Third Party / Associate Partner sites

Certain content, products and services available via our Service may include materials from third-parties.

Abywell is not responsible for any content, practices or policies of third party/associate partner websites.  Any such links are provided for your convenience only and all access to them is entirely at your own risk.

6. Disclaimer & Liability Limitation

Abywell makes no representations or warranties with respect to the website.  It accepts no liability for any omissions or errors in its site or that of any linked sites, including content, practices and policies.  It further accepts no liability for its site or linked sites as to computer viruses or any other harmful hardware/software/components. 

You are fully responsible for all virus protection on your own computer systems.  Under no circumstances shall Abywell, its suppliers, its officers, employees, agents and distributors, be liable to you or any third party for any damages whatsoever, including negligence, arising from access or failure to access Abywell website or any linked site, including its contents.  This includes but not limited to business interruptions, loss of profits, loss of data or programs on computer systems or similar hardware/software.

7. Product Satisfaction

We want you to be 100% satisfied with your purchase.  If for any reason, you are not pleased with the product, simply return the unused items within 14 working days of receipt for an exchange or refund. 

All refunds will be as per the method of initial payment.  Any returns received after 14 working days of receipt will be subject to the discretion of Abywell.

Damages that result from neglect, abuse, acts of nature, damage or wear to any swivel mechanisms, normal wear and tear, exposure to extremes in temperature or humidity, water damages due to immersion, fading or discoloration in finish over time, scratches, blemishes or slight colour variations in wood grain, minor size variations, unauthorized repairs, alterations or misuse of the item, or breakage or scratching of table tops are customer own care and risk. Please note that all capacities and dimensions are approximate because of the individual nature of some of our products.

8. Delivery Dates

Every effort is made to dispatch goods as quickly as possible.  However, due to the very high and time-consuming attention to detail in our handmade manufacturing process, and especially in times of high demand, please allow for online out of stock orders up to 28 calendar days for delivery.

Any delivery date(s) specified at the time of purchase is approximate and a genuine forecast in the light of current and prevailing conditions, and is given without any legal commitment and we accept no liability if in the event we are unable to meet it. 

9. Return Policy

Goods can/should be returned to the Company within 14 working days of receipt providing they are returned in their original condition and original packaging or similar equivalent.

Our policy lasts 14 working days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging or similar equivalent

To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at info@abywell.co.uk

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at  info@abywell.co.uk and send your item to: Abywell Ltd, Space, Unit 4, Hoo Farm Industrial Estate, Arthur Drive, Kidderminster, Worcestershire, DY11 7SL, United Kingdom.

10. Shipping

To return your product, you should ship your product to: Abywell Ltd, Space, Unit 4, Hoo Farm Industrial Estate, Arthur Drive, Kidderminster, Worcestershire, DY11 7SL

You will be responsible for paying for your own shipping costs for returning your item and receiving new one. Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary. When returning goods please ensure the delivery method is secure (signature required) since the goods are the Buyer’s responsibility until they reach the Company’s premises

If you are shipping an item over £100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Laws

This contract shall be interpreted exclusively according to the laws of England & Wales and you hereby accept the jurisdiction of such courts, whether in England, Wales or elsewhere, as we may nominate for the purpose of trying any action arising out of this contract.

Questions about the Terms & Conditions should be sent to us at info@abywell.co.uk or by post to Abywell Ltd, Space ,Unit 4, Hoo Farm Industrial Estate, Arthur Drive, Kidderminster, Worcestershire, DY11 7SL