Goods can /should be returned to the Company within 14 days of receipt providing they are returned in their original condition and packaging. Our policy lasts 14 days. If 14 days have gone by since your purchase, unfortunately, we can’t offer you a refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging. To complete your return, we require a receipt or proof of purchase. Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within a certain amount of days.

If you haven’t received a refund yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund yet, please contact us at

Only regular priced items may be refunded, unfortunately sale items cannot be refunded.

Exchanges (if applicable)

We only replace items if they are defective or damaged.  If you need to exchange it for the same item, send us an email at and send your item to: Abywell Ltd, Space, Unit 4, Hoo Farm Industrial Estate, Arthur Drive, Kidderminster, Worcestershire, DY11 7SL, United Kingdom.


To return your product, you should ship your product to:

Abywell Ltd, Space ,Unit 4, Hoo Farm Industrial Estate,
Arthur Drive, Kidderminster, Worcestershire, DY11 7SL

You will be responsible for paying for your own shipping costs for returning your item and receiving new one.Shipping costs are non-refundable.

Depending on where you live, the time it may take for your exchanged product to reach you, may vary.

When returning goods please ensure the delivery method is secure (signature required) since the goods are the Buyer’s responsibility until they reach the Company’s premises

If you are shipping an item over £100, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.